Key Messages

In this manual, we have introduced a new method of counseling, which is ABC of counselling.

Ask: about the specific practice, whether it is being implemented or not, and reasons if not being practiced.

Brainstorm: discuss with mother about solutions to the problem (barriers) that are feasible in the context of her family.

Coach: help the mother in learning the skills involved in that specific practice.

• Start the visit every time by asking the mother about her situation. Develop a friendly relationship.
• Listen to the mother and the family and give importance to their views.
• To understand the viewpoint of mother, be mindful of her circumstances and empathize with her.
• Make eye contact during the conversation so that she feels you are actually interested in her problem.
• Give woman and her family adequate time to speak.
• Do not be instantly judgmental about anything while listening to their views and don’t be critical.
• Try to get to the root of the problem.

• Jointly look for a solution to the problem that was identified in the first (Ask) step.
• Help the woman/family in executing that solution.
• Divide the task into simple, smaller, and doable steps.
• Keep repeating all those steps at different times until, and when, the task is completely achieved.
• Do not forget to praise the woman even for the smallest of changes that frontline worker observes.
• When you have figured out a solution, making the woman/family act accordingly is the most important part.

• Help the mother start implementing the solution that was jointly reached in the 2nd (Brainstorm) step.
• Show patience and ability to demonstrate the new skill to the mother.
• Repeat in appropriate words to confirm from mother or family that you have reached the right conclusion.